Warranty Inquiries

 

A 5-Year Limited Warranty is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing, and living with your window fashion products. If you are not satisfied, simply contact us at

+632 655.3590. In support of this policy for consumer satisfaction, we offer our

5-Year Limited Warranty as described below.

 

COVERED: Hunter Douglas Window Fashions products are covered for defects in materials, workmanship or failure to operate for 5 years from date of purchase.

1. All internal mechanisms

2. Components and brackets

3. Motors and accessories

4. Repairs and/or replacements will be made with like or similar parts of products.

5. Parts, labor, and mobilization for the 1st year. Parts and labor only for subsequent 4 years.

 

NOT COVERED:

1. Any conditions caused by normal wear and tear

2. Abuse, accidents, misuse, or alterations to the product

3. Exposure to the elements (sun damage, wind, water/moisture) and discoloration or fading over time.

4. Failure to follow our instructions with respect to measurement, proper installation, cleaning, or maintenance.

5. Shipping charges and cost of removal/re-installation

6. Mobilization for 2nd year onwards

7. Fabric/s and slats

Focus Global Inc., as the exclusive licensee of Hunter Douglas in the Philippines, or any of its authorized dealers will repair or replace the window fashion product or components found to be defective.

 

TO OBTAIN WARRANTY SERVICE: Contact your original dealer (place of purchase) for warranty assistance.

NOTE: In no event shall Focus Global Inc. or any of its authorized dealers be liable or responsible for incidental or consequential damages for any other indirect damage, lost, cost, or expense.

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